UK Next Day Insured Delivery
Frequently asked questions
I missed my parcel
If you are not at home when the Royal Mail postman arrives to deliver your jewellery parcel, you have 2 options:
- If you want your item quickly, the best way to get it is by going to the Royal Mail Delivery Office. You will find the Delivery Office address on the card which the Royal Mail postman left you. Make sure you take the card and personal identification (such as a driving license) with you to collect.
- You can arrange a re-delivery using the information on the red "Something for you" card. Royal Mail will re-deliver free of charge to your home or to an alternative local address but bear in mind that a re-delivery takes up to 48 hours from the time you request it.
Is my jewellery safe in transit?
We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.
If for any reason, you wish to return your order within the returns period, it is your responsibility to insure your jewellery during transit. Unfortunately, we do not accept any responsibility for any items that are lost during transit when they are being returned.
How long does it take to dispatch jewellery?
Orders placed between Monday to Thursday before 3pm are dispatched on the same day (unless resizing is required, order should be placed at least an hour in advance or it will be shipped the next working day). If the order is placed after 3 pm, it will be dispatched the next working day. Our office is closed on Friday and the weekend, therefore orders placed after 3pm on Thursday will be dispatched the following working day.
Our custom-made items are dispatched within 1 week as each product is specially handcrafted by us.
Is signature required upon delivery?
Since we use Royal Mail Special Delivery Guaranteed, this service includes a photo and signature on delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.
All jewellery is sent with tracking. If the tracking information says the parcel has been delivered, Carat Goldsmith is not responsible for any lost packages.
If your order is sent back to Carat Goldsmith by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.