If you love your item (as much as we do!) but it doesn’t fit you – we provide complimentary resizing or adjustments upon purchase. To request an alteration for a desired purchase, kindly contact us here before placing your order with the product code and desired measurements. This will allow us to determine if the item can be tailored to your specifications, as our exquisite jewelry pieces can often be customized.

Once a confirmation is made by us, please state the alteration in the 'add order notes' shown at the checkout.

There may be costs involved (i.e. if you need to extend the length of an item as it will require us to use more gold / materials). This is looked at on a case by case basis and we will happily talk you through every step.

When shortening an item, the gold piece that is removed will be returned to the buyer along with the item.

When resizing, it may lead to a slight imperfection, particularly in the design of the item. We do not take responsibility for any damages incurred post-resizing, and refunds are not applicable.

The customer is responsible for checking the item's size before ordering. Resizing after receipt incurs a fee, with buyer covering postage for returns and reshipment of the item.