Returns
We pride ourselves in offering some of the best jewellery you can find and ultimately want you to love your purchase. However, in the unlikely event you are unhappy with your purchase we will give you a full refund (exclusive of shipping charges), the following returns policy applies:
Eligibility for Return:
- Return Period: 7 days from the delivery date.
- Condition: Items must be in original, unworn condition.
- Packaging: All original packaging and invoice of purchase must be included.
- Modifications: The product must not have been resized by us or any third party.
- Seasonal promotion: Items should not be purchased during a sale or promotional offer. Products falling under this category are non-refundable.
Made to order, bespoke pieces or engraved items are excluded from our returns policy unless agreed in writing by us. For hygiene reasons, earrings (and other pierced jewellery) cannot be returned.
Our promise to refund your money does not apply to faults, or damages caused by accident, neglect or misuse.
Returning your order to us
If your purchase meets the above criteria, you must notify us by filling our contacts form stating your name, order number and the reasons for returning. Returns are only accepted once the above process has been completed.
The buyer is responsible for the cost of returning the product. We strongly recommend sending items back using 'Royal Mail' 'Special Guaranteed Delivery By 1pm' and with adequate insurance so that you are covered for any loss. Carat Goldsmith are not liable for the item if it gets lost or damaged on route back to us.
Once we receive your package, we will take up to 2 to 4 business days to process your return request. All returns will be inspected by our Quality Assurance team and there may be additional charges based on your return instructions. We will notify you of any such charges before processing your request.
If your returns in approved, we will initiate a refund, excluding delivery charges, to your original payment method. It may typically take up to 7 working days for the amount to appear in your account but this varies depending on your card issuer's policies. If you would like further clarification on the timescales involved, please contact your card issuer.
In rare cases, there may be exceptions. If an order is incorrectly fulfilled or an item arrives damaged (without your fault), we provide repair or a full refund for the cost of the jewellery. Please complete our online returns request by contacting us via the site stating the reason for the return, the order number and high-quality photographs of the problem where possible. Each jewellery piece undergoes examination by specialists and is photographed prior to dispatch for quality assurance.
Exchanges / Cancellation
Each purchase is final and cannot be exchanged. Once your order is placed, it cannot be cancelled.
If you have any questions in regards to our returns policy, please contact us at caratgoldsmith@outlook.com and we will be more than happy to help.
We reserve the right to refuse a refund if the returns policy and procedures have not been followed. By purchasing from www.caratgoldsmith.co.uk you accept and agree to these terms and services.
